Assisted creation of roadmaps and business cases to support the multi - year IT Service Management transformation programs, including detailed initiative profiles listing the activities to support the transformation, rationale, analysis and recommendations to support the investment in an IT Service Management. Experienced with Service Management vendor landscape research and market scan of vendor products to support the client’s decision during the procurement/transition process for IT Service Management technology.Certified PMP professional with Project/Program Management experience in IT Infrastructure and software enhancements projects within outsourcing services in banking/telecom industries with emphasis on change management, service/work requests, change and problem management and forecasting. ![]() Management professional with an established track record and international experience.
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